Privacy Policy

1. Who we are

iGhost is operated by Trust Trax Technologies, LLC, an Oregon limited liability company located in Portland, Oregon, United States. In this Privacy Policy, “iGhost,” “Trust Trax,” “we,” “us,” and “our” refer to Trust Trax Technologies, LLC. “You” and “your” refer to a visitor, account holder, customer, or other individual who uses our Services. For purposes of applicable privacy laws, Trust Trax Technologies, LLC is generally the controller of personal information processed through iGhost.

2. Information we collect

We collect information you provide, information generated when you use the Services, and information we receive from third parties in connection with the Services.

Information you provide

This may include:

Account information: name, email address, password or authentication information, and account settings.
Profile and scan information: names, email addresses, phone numbers, physical addresses, usernames, online identifiers, and other information you choose to provide for exposure scans, monitoring, or removal requests.
Removal-request information: links, listing details, identifiers, authorization details, and information necessary to prepare or submit a removal, suppression, correction, or opt-out request.
Communications: messages, questions, feedback, and other information you send to us through email, contact forms, or support.
Business inquiries: organization name, role, work contact information, and any other information you provide when contacting us about employee or organizational privacy services.
Payment and subscription information: subscription plan, transaction status, billing information, and payment-related records. Payment-card information is generally handled by third-party payment providers and is not stored by iGhost.

Information collected automatically

When you use the website or Services, we may collect limited technical and usage information, such as:

Device, browser, operating-system, language, and connection information
IP address and approximate location derived from IP address
Account session, authentication, security, fraud-prevention, and error-log information
Activity needed to provide, secure, troubleshoot, and improve the Services

Our use of cookies and similar technologies is explained in our Cookie Policy.

Information from third parties

To provide the Services, we may receive information from:

Sign-in providers when you choose to use a supported third-party sign-in option
Payment providers in connection with subscriptions, purchases, billing, fraud prevention, and payment status
Publicly available sources, data brokers, website operators, and other third-party sources used to identify potential online exposure or process a removal request
Service providers that help us operate, secure, support, and improve the Services

We do not provide you with another customer’s private account information, queries, saved content, or account data.

3. How we use information

We use personal information to:

Create and manage accounts, authenticate users, and provide customer support
Conduct exposure scans, generate privacy scores, provide monitoring, and deliver alerts or reports
Prepare and, when authorized by you, submit removal, suppression, correction, or opt-out requests to third parties
Process subscriptions, administer plan access, and maintain billing records
Provide AI-powered summaries of exposure findings and privacy-related information
Protect the Services, detect fraud, prevent abuse, investigate security issues, and enforce our legal terms
Troubleshoot, maintain, evaluate, and improve the reliability and performance of the Services
Communicate with you about your account, scans, monitoring, payments, removal requests, product updates, policy changes, and support matters
Send marketing communications about iGhost, offers, and privacy-related content where permitted by law; you may opt out at any time
Comply with legal obligations and protect the rights, safety, and property of Trust Trax Technologies, our users, and others

We do not sell or rent your personal information for advertising. We may share personal information only as necessary to provide the Services or as described below:

Service providers: Companies that help us provide hosting, authentication, payments, subscription management, cloud infrastructure, security, communications, customer support, and other operational services.
Removal-request recipients: Website operators, data brokers, search engines, public-record sources, or other third parties when you instruct or authorize us to prepare or submit a removal, suppression, correction, or opt-out request.
Public and third-party sources: We may query or receive information from supported third-party sources to provide exposure scans, monitoring, or related results.
Legal, safety, and enforcement purposes: When we reasonably believe disclosure is necessary to comply with law, legal process, or a valid government request; protect rights, safety, and security; prevent fraud or abuse; or enforce our Terms or Acceptable Use Policy.
Business transfers: In connection with a merger, acquisition, financing, restructuring, bankruptcy, or sale of all or part of our business or assets.

We do not use advertising cookies, marketing pixels, or cross-site behavioral advertising trackers at launch. If that changes, we will update this Privacy Policy and Cookie Policy and provide choices or obtain consent where required.

5. AI-powered summaries

iGhost may use third-party AI service providers to generate summaries or recommendations related to scan results, exposure findings, monitoring alerts, or general privacy information. We use information submitted to AI features only to provide the requested feature. We do not use your personal information or AI-feature content to train our own AI models. Third-party AI providers may process information on our behalf under their own terms and contractual arrangements. Do not enter information into an AI feature unless you have the right to provide it. AI-generated information may be incomplete or inaccurate and should not be treated as legal, financial, cybersecurity, or other professional advice.

6. Cookies and similar technologies

We use strictly necessary cookies and similar technologies to operate, secure, and maintain the Services, including for account authentication, session management, fraud prevention, payment security, preferences, and cookie-consent choices. Our Cookie Policy explains the types of cookies we use, how you can control cookies, and how we respond to Global Privacy Control signals.

7. Data retention and security

We retain personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, protect security, and maintain appropriate business records. If you delete your account or request deletion, we will delete or anonymize personal information as required by applicable law and consistent with our retention practices. We may retain limited information when necessary for legal, tax, accounting, fraud-prevention, security, dispute-resolution, or backup purposes. We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no system, transmission, or storage method is completely secure. Account deletion is available through account settings or by emailing contact@ighostnow.com.

8. International users and transfers

iGhost is operated from the United States. Your personal information may be processed in the United States and other countries where we, our service providers, or third parties involved in a removal request operate. Those countries may have privacy laws different from the laws where you live. Where required, we will use appropriate safeguards for international transfers of personal information.

9. Your privacy choices and rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; to object to or restrict certain processing; and to withdraw consent where processing is based on consent. You may:

Update certain account information through your account settings
Unsubscribe from marketing emails using the unsubscribe link in any marketing email
Manage cookies through browser settings and, where available, our cookie-preferences tool
Request access, correction, deletion, or other privacy assistance by emailing contact@ighostnow.com

We may need to verify your identity and authority before responding to a request. You may also have the right to use an authorized agent where permitted by applicable law. We will respond to valid privacy requests within the time required by applicable law.

California residents

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), including rights to know, correct, delete, and limit certain uses or disclosures of personal information, as applicable. iGhost does not sell or share personal information for cross-context behavioral advertising at launch. We honor Global Privacy Control signals as described in our Cookie Policy.

10. Children’s privacy

iGhost is not intended for anyone under 18, and we do not knowingly collect personal information from children under 18. If you believe that a child has provided us with personal information, contact us at contact@ighostnow.com so we can take appropriate action.

11. Changes to this policy

We may update this Privacy Policy as our Services, practices, or legal obligations change. We will post the revised Policy on this page and update the “Last updated” date. If we make material changes, we will provide additional notice where required by applicable law.

12. Contact

For questions, concerns, or privacy requests, contact: contact@ighostnow.com Trust Trax Technologies, LLC Portland, Oregon, United States